Daily Quote:-
"Make allowance for each other's faults"~ Carson Pue

Principles for Leading Difficult People
There are several different classic types of difficult people.

But first a word of caution: Most people, like yourself, are struggling to do the best they can. If you continually find people in your life difficult while other people don’t find them so, you may need some feedback and mentoring on your personal style.

There are a few principles we need to understand as we lead difficult people.

1. Every person lives by a set of values, principles, and rules. Bernstein and Rozen in their entertaining book - Dinosaur Brains - wrote: “The secret to dealing with irrational people lies in knowing their rules. Everything people do, no matter how crazy it seems, follows some system of rules.” Most people are unaware of the basis of their thoughts and actions. Self-awareness is an essential leadership attribute. Learn about yourself and how others may be different from you.

2. Rarely does it work to deal with the problem behavior at the level that it was expressed. When a difficult person is being difficult, don't try to match blow for blow, or the "situation" will soon be out of control. Don’t get drawn into the problem person’s logic. Rather, step outside the person’s frame of reference to deal with the behavior.

3. Don’t take it personally. Although on occasion you would like to throttle the culprit, keep your professional cool. Our innate responses—fight, flight, or freeze—are rarely effective with difficult people.

4. All difficult people genuinely believe that their behavior is logical and realistic. Hard as it may seem, difficult people may be, and usually are trying to help you!

5. Not much works with the most difficult of difficult people. If a difficult person’s behavior is a result of deep-seated insecurity, challenging the behavior, even indirectly, will push the difficult person into an even more defensive position.

If someone rubs you the wrong way, you have to decide to hit back or let it go.
The Bible is clear that human relations work best when we overlook each other''s human (not moral) faults, don't repeat matters best kept confidential, and even overlook it when we are wronged.

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